Introduction:

At Pivot Billing, we value your privacy and are committed to maintaining the confidentiality and security of any personal information we collect. This Privacy Policy outlines how we handle and protect your information when you visit our website or contact us.

Collecting Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information when you fill out our contact form or reach out to us via email or phone. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Squarespace.

Customer support information

• Examples of Personal Information collected: name, practice name, email address, and phone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: Your information will not be shared outside Pivot Billing and Squarespace.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Squarespace to power our website. You can read more about how Squarespace uses your Personal Information here: https://support.squarespace.com/hc/en-us/articles/360001264507

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Information Sharing:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Your information is only used by Pivot Billing and Squarespace for communication and service provision.

Security:

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Your Rights:

You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at lori.henderson@pivotbilling.hush.com.

Contact:

For any privacy-related inquiries, please contact us at lori.henderson@pivotbilling.hush.com.

Updates to This Policy:

Any updates or changes to this privacy policy will be posted on this page.